DSI WebApp

W38085 Closed

Customer/Point of Contact:

Pediatric Dental Center
Leilani Taijeron (+1 671-477-6235)

Scheduled Date/Time:

12/02/2020, 09:00 am

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.0109: Warranty Support 2020

Rates:

Warranty Support [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

0

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Troubleshoot 3CX server access.

Work Requested by: Leilani Taijeron

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Unable to access 3CX Windows Server. Tried to log in using passwords documented at the time of deployment. PDC advised that the two passwords DSI has on documentation never worked. PDC advised previous DSI tech provided the passwords that do not work. Test login to 3CX Management Console using documented password and 3CX Management Console is accessible. Advised PDC that the 3CX Windows Server will need to be reinstalled to set a new password. Service schedule for Tuesday (12/8) at 2:00pm to reinstall 3CX Windows Server and restore 3CX Phone System backup.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Unable to access 3CX Windows Server. Tried to log in using passwords documented at the time of deployment. PDC advised that the two passwords DSI has on documentation never worked. PDC advised previous DSI tech provided the passwords that do not work. Test login to 3CX Management Console using documented password and 3CX Management Console is accessible. Advised PDC that the 3CX Windows Server will need to be reinstalled to set a new password. Service schedule for Tuesday (12/8) at 2:00pm to reinstall 3CX Windows Server and restore 3CX Phone System backup.	Kevin Hsueh	12/02/2020 08:52 am	12/02/2020 10:18 am	01:26

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 17

Date/Time	Comment	Tech
12/03/2020 04:15 pm	Updated status to Closed	Jessica L.
12/03/2020 01:48 pm	Updated status to Submitted for Invoicing	Chu H.
12/03/2020 01:48 pm	Approved.	Chu H.
12/02/2020 10:21 am	No Signature:	Kevin H.
12/02/2020 10:21 am	Updated status to Pending Approval	Kevin H.
12/02/2020 10:21 am	Service Completed	Kevin H.
12/02/2020 10:20 am	Check-out 12/02/2020 10:18 am	Kevin H.
12/02/2020 10:20 am	Work Order Tasks Added	Kevin H.
12/02/2020 10:20 am	Updated status to Service Completed	Kevin H.
12/02/2020 10:18 am	Modified workorder.	Kevin H.
12/02/2020 10:18 am	Rates modified to Warranty Support: $0.00	Kevin H.
12/02/2020 10:18 am	Updated Estimated Service Time (hrs) to	Kevin H.
12/02/2020 08:52 am	Arrived 12/02/2020 08:52 am	Kevin H.
12/02/2020 08:52 am	Check-in 12/02/2020 08:52 am	Kevin H.
12/02/2020 08:16 am	Updated status to Scheduled	Kevin H.
12/02/2020 08:16 am	Assigned: Kevin Hsueh	Kevin H.
12/02/2020 08:16 am	Created workorder.	Kevin H.

Attachments 1

Filename
W38085

Work Orders