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Customer/Point of Contact:
University of Guam
Pascual Olivares
Scheduled Date/Time:
07/06/2022, 10:00 am
Service Type:
Onsite
Charge Type:
Normal
Charge Code:
DSIG.4063: DSI Standard Service 2022
Rates:
DSI Standard Service 2022 [
TOTAL
ANNUAL
HOURS:
2]
Remaining Hours:
2
Est. Service Time (hrs):
2
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
Yes
Print Name:
Pascual Olivares
Date Signed:
07/06/2022
Invoice Number:
030702
Work Requested
troubleshoot promethean panel UOG school of education (Rm102) SN: 686P-I62Z3A0080108
Work Requested by: Pascual Olivares
Enter Work Completed Tasks
Work Completed :
Test Promethean Panel in room 201 using known good laptop and HDMI cable. All 4 HDMI inputs display image properly. Test with UOG's laptop and original HDMI cable. Noted original HDMI cable connectors were bent. Noted UOG laptop was not auto setting refresh rate. Set UOG laptop external monitor display to 30Hz refresh rate and used another HDMI cable from UOG. all 4 HDMI inputs display image properly using UOG laptop. Issue eas UOG's HDMI cable and HP laptop. No issues on Promethean Panel.
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