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Customer/Point of Contact:
Micronesian Divers Association
Lee Webber (
1-671-479-4646
)
Scheduled Date/Time:
06/08/2022, 10:00 am
Service Type:
Remote
Charge Type:
Service Contract
Charge Code:
MDA0.6008: Micronesian Divers Association - Service Contract 2022
Rates:
Micronesian Divers Association - Service Contract 2022 [
TOTAL
MONTHLY
HOURS:
6]
Remaining Hours:
0
Est. Service Time (hrs):
2
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
No
Print Name:
Date Signed:
Work Requested
Troubleshoot SonicWALL AntiSpam Junk Store.
Work Requested by: Lee Webber
Enter Work Completed Tasks
Work Completed :
Escalate trouble ticket with SonicWALL Support. Worked with Curtis from SonicWALL Support to backup current Junk Store database. Uninstalled Junk Store software. Reinstall Junk Store software and confirmed it shows version 7.6.9.7243. Restore Junk Store database and confirmed Junk Store database is accessible. Update whitelist address book with emails and domain names provided by MDA. Configured Junk Store to not hold likely spam emails and to send directly to the users' inbox and append [LIKELY SPAM] to the email subject line.
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