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Customer/Point of Contact:
Pediatric Dental Center
Leilani Taijeron (
+1 671-477-6235
)
Scheduled Date/Time:
12/02/2020, 09:00 am
Service Type:
Onsite
Charge Type:
Normal
Charge Code:
DSIG.0109: Warranty Support 2020
Rates:
Warranty Support [
TOTAL
ANNUAL
HOURS:
2]
Remaining Hours:
2
Est. Service Time (hrs):
0
Reference/PO #:
Taken By:
Kevin Hsueh
Customer Signature:
No
Print Name:
Date Signed:
Work Requested
Troubleshoot 3CX server access.
Work Requested by: Leilani Taijeron
Enter Work Completed Tasks
Work Completed :
Unable to access 3CX Windows Server. Tried to log in using passwords documented at the time of deployment. PDC advised that the two passwords DSI has on documentation never worked. PDC advised previous DSI tech provided the passwords that do not work. Test login to 3CX Management Console using documented password and 3CX Management Console is accessible. Advised PDC that the 3CX Windows Server will need to be reinstalled to set a new password. Service schedule for Tuesday (12/8) at 2:00pm to reinstall 3CX Windows Server and restore 3CX Phone System backup.
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