DSI WebApp

W42263 Closed

Customer/Point of Contact:

Brooks Concepcion Law, P.C.
Lisa Brooks (1-671-472-6848)

Scheduled Date/Time:

10/09/2025, 02:45 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

BLAW.6004: Brooks Concepcion Law - Service Contract (03/01/25 - 02/28/26)

Rates:

Brooks - Service Contract (03/01/25 - 02/28/26) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Chu Hsieh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Lisa report issues memory leak when exiting DebtMaster. Edna printer disappeared

Work Requested by: Lisa Brooks

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Add Xerox printer back on Edna's PC. Printing shows error. Issue was her account on copier is set to have maximum print job of 20 pages. Change to 1600000 (base on other user profiles). Printing from Debtmaster will create Memory leak error. When using Debtmaster but not print no memory leak occurred. Update xerox printer driver does not fix issue. Lisa will contact DebtMaster to report issue

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Add Xerox printer back on Edna's PC. Printing shows error. Issue was her account on copier is set to have maximum print job of 20 pages. Change to 1600000 (base on other user profiles). Printing from Debtmaster will create Memory leak error. When using Debtmaster but not print no memory leak occurred. Update xerox printer driver does not fix issue. Lisa will contact DebtMaster to report issue	Chu Hsieh	10/09/2025 02:45 pm	10/09/2025 03:41 pm	00:56

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
10/09/2025 05:27 pm	Updated status to Closed	Jessica L.
10/09/2025 03:49 pm	Updated status to Submitted for Invoicing	Chu H.
10/09/2025 03:49 pm	Approved.	Chu H.
10/09/2025 03:47 pm	No Signature: remote	Chu H.
10/09/2025 03:47 pm	Updated status to Pending Approval	Chu H.
10/09/2025 03:47 pm	Service Completed	Chu H.
10/09/2025 03:44 pm	Check-out 10/09/2025 03:41 pm	Chu H.
10/09/2025 03:44 pm	Work Order Tasks Added	Chu H.
10/09/2025 03:44 pm	Updated status to Service Completed	Chu H.
10/09/2025 03:41 pm	Check-in 10/09/2025 02:45 pm	Chu H.
10/09/2025 03:38 pm	Updated status to Scheduled	Chu H.
10/09/2025 03:38 pm	Assigned: Chu Hsieh	Chu H.
10/09/2025 03:38 pm	Created workorder.	Chu H.

Attachments 1

Filename
W42263

Work Orders