DSI WebApp

W39861 Closed

Customer/Point of Contact:

Brooks Concepcion Law, P.C.
Lisa Brooks (1-671-472-6848)

Scheduled Date/Time:

10/24/2022, 02:00 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

BLAW.6001: Brooks - Service Contract (03/01/22 - 02/28/23)

Rates:

Brooks - Service Contract (03/01/22 - 02/28/23) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Renew and install new SSL Certificate.

Work Requested by: Lisa Brooks

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Login to Namecheap.com and renew SSL Certificate for 5 years (expires November 25, 2027). Sent Namecheap.com renewal invoice to Lisa on a separate email. Proceed setup new SSL Certificate. Download new SSL Certificate and installed on Bclaw Exchange Server. Restart Exchange and IIS services. Test access remote.guamlaw.net and confirmed SSL Certificate shows valid. Advised Lisa of completion and that the SSL Certificate needs to be rekeyed in November 2023. SSL Certificates need to be rekey yearly.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Login to Namecheap.com and renew SSL Certificate for 5 years (expires November 25, 2027). Sent Namecheap.com renewal invoice to Lisa on a separate email. Proceed setup new SSL Certificate. Download new SSL Certificate and installed on Bclaw Exchange Server. Restart Exchange and IIS services. Test access remote.guamlaw.net and confirmed SSL Certificate shows valid. Advised Lisa of completion and that the SSL Certificate needs to be rekeyed in November 2023. SSL Certificates need to be rekey yearly.	Kevin Hsueh	10/24/2022 02:00 pm	10/24/2022 03:00 pm	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
10/25/2022 09:38 am	Updated status to Closed	Jessica L.
10/25/2022 09:19 am	Updated status to Submitted for Invoicing	Chu H.
10/25/2022 09:19 am	Approved.	Chu H.
10/24/2022 03:33 pm	No Signature: Remote Support	Kevin H.
10/24/2022 03:33 pm	Updated status to Pending Approval	Kevin H.
10/24/2022 03:33 pm	Service Completed	Kevin H.
10/24/2022 03:25 pm	Check-out 10/24/2022 03:00 pm	Kevin H.
10/24/2022 03:25 pm	Work Order Tasks Added	Kevin H.
10/24/2022 03:25 pm	Updated status to Service Completed	Kevin H.
10/24/2022 03:23 pm	Check-in 10/24/2022 02:00 pm	Kevin H.
10/24/2022 03:19 pm	Updated status to Scheduled	Kevin H.
10/24/2022 03:19 pm	Assigned: Kevin Hsueh	Kevin H.
10/24/2022 03:19 pm	Created workorder.	Kevin H.

Attachments 1

Filename
W39861

Work Orders