DSI WebApp

W39508 Closed

Customer/Point of Contact:

Isa Dental
Linda Santos (1-671-646-7982)

Scheduled Date/Time:

06/27/2022, 01:30 pm

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

IDC0.6013: Isa Dental - Service Contract (03/01/22 - 02/28/23)

Rates:

Isa Dental - Service Contract (03/01/22 - 02/28/23) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Linda Santos

Date Signed:

06/27/2022

Work Requested

Troubleshoot Timeclock Access

Work Requested by: Linda Santos

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Timeclock Web Interface not accessible. Check Timeclock and noted network cable was not seated properly. Resecure network cable to timeclock and confirmed web interface is accessible. Outgoing emails not sending out properly. Reconfigure smart host settings in ISASRV. restart exchange services and perform several test emails successfully.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Timeclock Web Interface not accessible. Check Timeclock and noted network cable was not seated properly. Resecure network cable to timeclock and confirmed web interface is accessible. Outgoing emails not sending out properly. Reconfigure smart host settings in ISASRV. restart exchange services and perform several test emails successfully.	Kevin Hsueh	06/27/2022 01:12 pm	06/27/2022 02:07 pm	00:55

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 15

Date/Time	Comment	Tech
06/28/2022 08:33 am	Updated status to Closed	Jessica L.
06/28/2022 08:33 am	Updated status to Closed	Jessica L.
06/27/2022 08:15 pm	Updated status to Submitted for Invoicing	Chu H.
06/27/2022 08:15 pm	Approved.	Chu H.
06/27/2022 02:09 pm	Updated status to Pending Approval	Kevin H.
06/27/2022 02:09 pm	Service Completed	Kevin H.
06/27/2022 02:08 pm	Check-out 06/27/2022 02:07 pm	Kevin H.
06/27/2022 02:08 pm	Work Order Tasks Added	Kevin H.
06/27/2022 02:08 pm	Updated status to Service Completed	Kevin H.
06/27/2022 02:01 pm	Customer Signature Posted	Kevin H.
06/27/2022 01:21 pm	Arrived 06/27/2022 01:21 pm	Kevin H.
06/27/2022 01:12 pm	Check-in 06/27/2022 01:12 pm	Kevin H.
06/27/2022 12:50 pm	Updated status to Scheduled	Kevin H.
06/27/2022 12:50 pm	Assigned: Kevin Hsueh	Kevin H.
06/27/2022 12:50 pm	Created workorder.	Kevin H.

Attachments 1

Filename
W39508

Work Orders