DSI WebApp

W38466 Closed

Customer/Point of Contact:

Fargo Pacific, Inc.
Rolly Guerrero

Scheduled Date/Time:

05/12/2021, 03:00 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

FARG.6001: Fargo Pacific - Service Contract (05/03/21 - 05/02/22)

Rates:

Fargo Pacific - Service Contract (05/03/21 - 04/30/22) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Troubleshoot Rolly's Email Issues.

Work Requested by: Rolly Guerrero

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Troubleshoot Rolly's email. Rolly not able to receive external emails. Send test email and received bounce back message stating "Mailbox does not exist". Login to HostGator Portal and noted Rolly@fargogu.com does not exist. Create a new email account, Rolly@fargogu.com, and configure on Outlook Client. Test send and receive several emails successfully.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Troubleshoot Rolly's email. Rolly not able to receive external emails. Send test email and received bounce back message stating "Mailbox does not exist". Login to HostGator Portal and noted Rolly@fargogu.com does not exist. Create a new email account, Rolly@fargogu.com, and configure on Outlook Client. Test send and receive several emails successfully.	Kevin Hsueh	05/12/2021 03:00 pm	05/12/2021 03:55 pm	00:55

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
05/13/2021 11:27 am	Updated status to Closed	Jessica L.
05/12/2021 05:49 pm	Updated status to Submitted for Invoicing	Chu H.
05/12/2021 05:49 pm	Approved.	Chu H.
05/12/2021 03:57 pm	No Signature: Remote Support	Kevin H.
05/12/2021 03:57 pm	Updated status to Pending Approval	Kevin H.
05/12/2021 03:57 pm	Service Completed	Kevin H.
05/12/2021 03:56 pm	Check-out 05/12/2021 03:55 pm	Kevin H.
05/12/2021 03:56 pm	Work Order Tasks Added	Kevin H.
05/12/2021 03:56 pm	Updated status to Service Completed	Kevin H.
05/12/2021 03:54 pm	Check-in 05/12/2021 03:00 pm	Kevin H.
05/12/2021 03:53 pm	Updated status to Pending Schedule	Kevin H.
05/12/2021 03:53 pm	Assigned: Kevin Hsueh	Kevin H.
05/12/2021 03:53 pm	Created workorder.	Kevin H.

Attachments 1

Filename
W38466

Work Orders